KBB also provided an assessment of $5.1K midpoint for trade-in and $7.1K private seller midpoint. But at just $4.4K I was getting discouraged. I believe this is because they’re making the offer sight unseen. This offer was even lower than the dealerships in person. Instead, I hit the net to see what KBB might say. Still, this felt like a low ball offer cutting into my replacement purchase budget, and I briefly considered driving the car into the ground rather than getting a new car. The offers were initially pathetic (mid $3K ranges), but negotiated up to right around $5.1K. My first stop was to two separate dealerships, at places I was looking to purchase from. My final outcome was a 29% premium compared to dealership offers and 10% less than a private party, but without the headache. Bottom line: the online-only dealerships initially offered up to a 37% premium to in-person dealerships, and just barely under private party KBB value, but with some caveats and lessons learned that I’ll walkthrough in this article. I hit both the street and web to explore the options. I’m not a used car salesman, and value my time over the awkward connections with Craigslist flakes, especially in these trying COVID times – so I was looking for an easy transaction with the best return. The photos below all came from Shift after my car was listed: No reportable accidents and I was the original owner. Several bumps and bruises from my DoorDashing, front bumper clips broken off from bumps on inclined driveways, but with only 82K miles and plenty of life left. The car was a 2012 Prius C trim three, mechanically sound with a good interior and fairly worn exterior. I decided to look into a variety of options for selling our car, and here’s what my experience was like. I had concerns over the 10 year warranty on the hybrid battery nearing expiration, and a $4.5K estimated replacement cost based on our research. shares his experience selling his 2012 Prius C through Shift, plus the other offers he received from competitors.Īfter reading an interesting article from NPR on the increased demand for used cars, I decided it might be a good time to part ways from our 2012 Prius C. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Considering selling your car, but don’t want to deal with a private sale? Worried that car dealers are going to underprice your car? There’s another option out there: selling your car through an online party like Shift. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At-a-glanceīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are also setting aside additional time for our senior community engagement specialist to focus on reviews in order to provide thorough and timely responses, as well as pursuing additional staffing support in this area. Other channels, such as email, will begin to see their impacts over the next few months. We have brought on additional staffing that are currently going through training steps, but they are already helping us to more quickly respond to our customers via phone channels. We continue to work towards improving our overall service level and response times. Significant reorganization of our operating structure resulted in an unfortunate backlog of customer inquiries and requests. In August of 2022, Shift underwent a reduction in workforce in order to better focus on our strengths as a company. Shift Technologies treats customer interactions and concerns as the utmost in importance, and we regret the recent trends that have surfaced in our reviews. BBB reached out to Shift Technologies and they responded with the following: Complainants also state delays in waiting for refunds. The pattern found is consumers get no response when contacting customer service to resolve issues. Based on BBB files the company has a pattern of complaints. A review of complaints was done in November 2022.
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